Tuesday, June 19, 2007

Customer Service?

So one of my pet peeves is the decline and absence to customer service. It seems now a days you go somewhere and give them your business and they treat you as if you are the one serving them. No one is friendly no more everyone seems to hate their job and they let you know that they don't care whether your there or not. I don't want to be treated like a king or even have a conversation, I just want a smile or an acknowledgement that I am there. This Sunday though I found some customer service in an unlikely place, Taco Bell. I was shocked to hear a friendly voice over the drive through speaker asking how I was doing, now that's no to big of a deal, I've heard it before. What surprised me was that the guy continued to be downright nice. I drove up to the window and the young gentleman continued to be nice and even wished me a happy fathers day, and gave us tons of napkins and hot sauce which I usually have to beg for more of. The encounter with the good customer service had me so surprised I couldn't stop talking about it for about twenty minutes. Maybe just maybe this is the return of customer service (yeah right), well at least at that one Taco Bell when that young man is working.

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